Tag Archives: 30Years

The Life of PRMS: Chris Torre, Account Advisor, Insurance Services

I began my journey with PRMS in May 2007 as a Marketing Coordinator.  While I had experience working in the financial sector, it was my first position the insurance and medical fields.  Over the years, my exposure to insurance and interactions with those in the medical profession, led me to explore a career in insurance underwriting. 

It was shortly after obtaining my Property and Casualty Producer License in April 2013 that I transitioned to Account Advisor in the Insurance Services Department.  I have learned a great deal about insurance underwriting and understanding the challenges our clients face.  What I love about my position is that it allows me to interact directly with our clients and to be of service and support so that they can concentrate on treating their patients.  Through the years, I have formed friendships with my colleagues, our clients, and those in the mental health community.  

I am very proud to be a part of a team of insurance professionals who have not only made a positive impact upon the industry, but a positive impact upon our insureds as well.

The Life of PRMS: Megan Jones, Head of Strategic Product & Sales Analytics, Insurance Services

When I walked through the doors of PRMS for the first time, little did I know I would still be here 20 years later. PRMS staff tend to have a long tenure at the company. That’s probably because we enjoy not only the familial work environment but also the fantastic and caring client population that we serve. We would rather our clients concentrate on patient care then take time to worry about if their insurance is working for them.

Over the years, while my responsibilities grew, one line item on my job description always remained the same – Other duties as assigned. PRMS fosters an environment where we all pitch and do what needs to be done – all in the name of client satisfaction. From last-minute all-hands-on-deck envelope stuffing sessions to running across town to hand-deliver a new policy, you won’t hear us say, “it’s not in my job description.” It simply falls into “Other duties as assigned.”

In fact, I came on board when technology was changing rapidly. My job description could never have accounted for all the twists and turns of all the new advancements over two decades. I was given the opportunity to immerse myself into learning how to use new customer relationship management software, program websites in html, learn search-engine optimization and Google Analytics, integrate social media into our day-to-day activities, and how to code emails so that they don’t get sent back as spam. There is always an opportunity to learn something new.

Because the insurance industry is keen on risk avoidance and mitigation, we have also been trained to think a million steps ahead when something that could be an issue is lurking. Take for instance, Y2K. Remember when the world thought that after we partied like 1999, the computers were all going to shut-down and leave us in dire straits? Well, the PRMS Marketing Department was going to be prepared for whatever came our way. We printed out all our client names, addresses and contact information. We even had a stack of stamps in case email crashed and we needed to hand-type letters with a manual typewriter. The clock ticked midnight and the world kept turning. While a little chagrined that nothing happened, we were at least applauded by the Risk Management Department for preparing for the worst but hoping for the best. They trained us well. And, on the upside, we were able to use that inventory of stamps for at least another year saving some wear and tear on the postage machine.

From that first day oh so long ago, to present day, I have always considered PRMS to be an important foundation of my life. I have fabulous mentors who have taught me the ins and outs of insurance and I even was granted the flexibility to go up to Philadelphia to obtain my MBA from Wharton. For that, and more, I say “thank you” to PRMS and toast another 30 great years to this great organization.

The Life of PRMS: Jackie Palumbo, Executive Vice President, Chief Underwriting Officer

The insurance industry was the farthest thing from my mind when in 1976 I put my pursuit of becoming a teacher on hold and joined the workforce. I signed up with a temporary staffing service that placed me in a short-term clerical position with ISMIE, a newly created physician-owned medical malpractice company in Chicago. This temporary position shortly became a permanent underwriting position and 11 years later I was ready to spread my wings further and moved to Los Angeles where I joined The Doctors Company (TDC) as an underwriting manager. Next, my career path took me back to the Midwest where I became  Director of Underwriting at PIC-Wisconsin (now ProAssurance). A few years later, I was on the road again working with HealthCare Underwriters (now MLMIC), in upstate New York as their Director of Underwriting and Education.

Finally, I landed in Arlington, Virginia in 1996 joining the incredible team at Professional Risk Management Services, Inc. (PRMS) specializing in the management of a national program for psychiatrists and behavioral healthcare practices. I have learned from some of the best leaders in the medical professional insurance industry and worked with talented risk managers, claim adjusters, agents, brokers, actuaries, marketing and legal experts.  At PRMS, I have also had the opportunity to mentor and develop new underwriting talent through the years. It is a pleasure watching these underwriters develop skills and expertise,  become successful managers, serve as experts on industry panels, and participate in underwriting association leadership roles. Some might say my original dream to become a teacher has come true!

And most of all, I am grateful for the opportunity to be of service to psychiatrists including developing products that best serve their needs.


The Life of PRMS: David Cash, Assistant Vice President, Risk Management

I started my legal career as an Assistant Public Defender in the Mental Health Division of Maryland’s Office of the Public Defender. Through my work and in my personal life, I had become friends with plenty of psychiatrists and, when I saw the job advertisement for a Risk Manager position with PRMS, I sought their feedback. It was all positive. “They’re a great company,” and “they put on really good seminars” was what I was universally told. I pushed aside my uncertainty about entering the corporate workforce and joined PRMS. That was almost 17 years ago, and it has turned out to be an awesome gig.

My absolute favorite part of working at PRMS is that I get to interact with psychiatrists. Our clients are an intelligent, insightful, and compassionate group. Whether I am assisting a client on the Risk Management Consultation Service, chatting at a reception, or fielding questions at one of our seminars, those qualities always come through. While I relish my role as a physician educator, I usually feel like I benefit more from our interactions than the clients that I speak with.

PRMS’ workplace diversity is a great strength. Staff at PRMS have hailed from almost every state in the nation from Alaska to Florida to California to New Hampshire – plus the District of Columbia and Puerto Rico. Additionally, we have been enriched by members of our team who have come from international backgrounds such as Iran, Afghanistan, Pakistan, France, India, Montenegro, Vietnam, Lebanon, Hungary, Trinidad, Taiwan, China, Philippines, Ukraine, Great Britain, South Africa and Jamaica. We learn from each other and we grow from shared and new experiences.

I especially appreciate the guidance and support – and significant freedom in doing my work – that Donna Vanderpool and Jackie Melonas, before her, have given me. They both are great colleagues. They even tolerated my “ponytail phase” with patience and grace.

Many years ago, I spoke at an event. Colleagues from Underwriting and Marketing were staffing a booth at the event and I visited the booth before my presentation. As we were all chatting, an exhibitor from a neighboring booth leaned over and said, “I want to work for your company. It seems like you guys have fun – like you really like each other.” We do.

The Life of PRMS: Kathi Heagerty, Litigation Specialist

Imagine having a job you love, colleagues and clients that you enjoy working with, and a company that you are proud to work for…that is how I feel about my job at PRMS.  I joined PRMS in 2010 as a Risk Manager which allowed me to help our clients manage their professional liability risks and provided me with a solid background on the varied and numerous situations they face.  As a Litigation Specialist, I employ my nursing and legal skills to manage claims in 11 states.  I am constantly challenged in my work which I enjoy.  I value the relationships I’ve established with the clients I work with and have so much respect for the difficult work that they do in caring for the mentally ill.  I consider myself very fortunate to work with colleagues across all departments who are kind, smart, caring, and fun.  Does this all sound too good to be true?  Well, it’s not.  I admit that I am lucky to work for a company that values its employees and always goes the extra mile for its clients…it doesn’t get much better than this!